Pharmacy processing instructions
To support continuity of care for patients during the ongoing Change Healthcare service disruption, Novo Nordisk copay savings offers will now be processed utilizing an alternate processor, SS&C. There are no changes to the original offers and the patient does not need to re-enroll or sign up for a new savings offer.
Pharmacy directions
Prior to submitting a new claim, please adjust the BIN and PCN on the copay savings offer to 019158 and CNRX. Group and Member ID numbers will remain the same.
NEW BIN
019158
NEW PCN
CNRX
Group #
Submit using the 10-digit Group (or GRP) number beginning with EC and AC found on the savings offer or saved in the patient’s profile
Member ID #
No change; submit using the 11-digit Member ID number found on the savings offer or saved in the patient’s profile
Savings Offer Program Eligibility and Restrictions
For any questions or assistance with processing claims, pharmacies can call the Pharmacy Help Desk at 1‑844‑373‑0987.
Additional information for assisting patients
If your patient’s savings offer has been lost or misplaced, or the information has not been saved in the pharmacy system, please direct them to sign up for a new offer at NovoCare.com.
For patients who paid out of pocket and are seeking copay reimbursement, direct them to NovoReimburse.com.